🗓️ Updated: 01/01/2025

⏳ Reporting Window

  • Customers must report any return or exchange request within 24 hours of delivery. Requests made after this window will not be entertained.
  • Once your return request is approved, the item must be shipped back to us within 7 days.
  • Defective products are eligible for returns.
  • Non-defective products may be exchanged, subject to approval.
  • Please note that we do not offer replacements or exchanges if you are dissatisfied with the shade or color chosen at the time of purchase.
  • We do not accept returns or issue refunds for buyer’s remorse, or if you simply change your mind. We only accept returns for defective or damaged products.

📦 Return Eligibility

To qualify for a return:

  • The item must be unopened, unused, and in its original packaging.
  • Tampered packaging will result in rejection of the return.
  • A 360° unboxing video from the moment of delivery is mandatory for any return or refund request. Without it, your request will not be processed.
  • Returns are evaluated case-by-case, subject to validation.

🚫 No Warranty or Guarantee

  • Products sold on the website do not carry any warranty or guarantee by us or the manufacturers.

🔁 Exchanges

  • Only defective or damaged items will be replaced.
  • Email us at [email protected] within 24 hours of delivery to request an exchange for the same item.
  • Shipping costs for exchanges are borne by the customer.

🚚 Shipping & Return Logistics

  • If your item arrives damaged or defective, we will:
    • Cover return shipping costs.
    • Provide a downloadable shipping label.
    • Arrange pickup (if serviceable in your area or reimburse your courier costs if your area is non-serviceable).
  • If your area is non-serviceable, you must courier the item back at your own expense.
  • For Exchanges (if applicable) Customers are responsible for all return shipping costs.
  • For high-value items, consider using a trackable shipping service or insurance. We do not guarantee receipt of returned items.

💳 Unauthorized Charges

  • If you notice charges on your card but haven’t made a purchase:
    • Check with authorized family members or colleagues.
    • If unresolved, report the transaction within 30 days.
    • Refunds for unauthorized charges are not guaranteed.

💸 Refund Process

  • Refunds are processed within 2 days of receiving the returned item.
  • We do not charge a restocking fee on returns.
  • If approved, the refund will be credited to your original payment method within 7–10 days.
  • Shipping costs are non-refundable, including via coupon or direct refund.
  • Refunds are only issued if:
    • An exchange is not possible.
    • The product has not yet been dispatched (at our discretion).
  • No refunds are provided for non-acceptance of delivery.

🕒 Refund Timelines by Payment Method

Payment Method Refunded To Timeline
Credit Card Source 7–10 working days (avg: 2 days)
Credit Card + Wallet Source + Wallet Card: 7–10 days, Wallet: Immediate
Debit Card Source 7–10 working days (avg: 2 days)
Debit Card + Wallet Source + Wallet Card: 7–10 days, Wallet: Immediate
UPI Linked Account (IMPS) Same or next day
UPI + Wallet Account + Wallet Wallet: Immediate, UPI: Same/next day
     

🕵️ Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account.
  2. Contact your credit card company.
  3. Contact your bank (processing delays may occur).
  4. If unresolved, email us at support@nailsuppliesmumbai.in.
 

📬 Need Help?

For any questions related to refunds or returns, contact us at:
[email protected]

 

Note: We reserve the right to modify this policy without prior notice. Customers are advised to review all policies before placing an order.

 

 

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