Returns And Refunds Policy

🗓️ Updated: 01/01/2025

⏳ Reporting Window

• Customers must report any return or exchange request within 24 hours of delivery. Requests made after this window will not be entertained.
• Defective products are eligible for returns.
• Non-defective products may be exchanged, subject to approval.

📦 Return Eligibility

To qualify for a return:

• The item must be unopened, unused, and in its original packaging.
• Tampered packaging will result in rejection of the return.
• A 360° unboxing video from the moment of delivery is mandatory for any return or refund request. Without it, your request will not be processed.
• Returns are evaluated case-by-case, subject to validation.

🚫 No Warranty or Guarantee

• Products sold on the website do not carry any warranty or guarantee.
• Do not send items back to us or the manufacturer.

🔁 Exchanges

• Only defective or damaged items will be replaced.
• Email us at support@nailsuppliesmumbai.in within 24 hours of delivery to request an exchange for the same item.
• Shipping costs for exchanges are borne by the customer.

🚚 Shipping & Return Logistics

• If your item arrives damaged or defective, we will:
  • Cover return shipping costs.
  • Provide a downloadable shipping label.
  • Arrange pickup (if serviceable in your area).
• If your area is non-serviceable, you must courier the item back at your own expense.
• For exchanges, customers are responsible for return shipping costs.
• For high-value items, consider using a trackable shipping service or insurance. We do not guarantee receipt of returned items.

💳 Unauthorized Charges

• If you notice charges on your card but haven’t made a purchase:
  • Check with authorized family members or colleagues.
  • If unresolved, report the transaction within 30 days.
  • Refunds for unauthorized charges are not guaranteed.

💸 Refund Process

• Refunds are processed within 2 days of receiving the returned item.
• If approved, the refund will be credited to your original payment method within 7–10 days.
• Shipping costs are non-refundable, including via coupon or direct refund.
• Refunds are only issued if:
  • An exchange is not possible.
  • The product has not yet been dispatched (at our discretion).
• No refunds are provided for non-acceptance of delivery.

🕒 Refund Timelines by Payment Method

🕵️ Late or Missing Refunds

If you haven’t received your refund:

1. Recheck your bank account.
2. Contact your credit card company.
3. Contact your bank (processing delays may occur).
4. If unresolved, email us at support@nailsuppliesmumbai.in.

📬 Need Help?

For any questions related to refunds or returns, contact us at:
support@nailsuppliesmumbai.in

Note: We reserve the right to modify this policy without prior notice. Customers are advised to review all policies before placing an order.